How To Get a Remote Customer Support Job: The Ultimate Guide


How To Get a Remote Customer Support Job: The Ultimate Guide

It is not a goal or a program; it is a vital ingredient in our formula for success and a key to our future growth. In the United States alone, the number of remote employees has jumped by 115% in the last ten years! This leap signals a change in what it means to build a career as a support professional. Hiring managers are always looking for critical thinking skills, communication abilities, empathy, and a genuine interest in the customer.

You don’t have to drive to an office park or commute 90 minutes on a train every day. Customer service professionals (and their employers) can let go of that daily grind and still get ahead. So, you know customer service is the right job for you, but how do you actually land a job?

Essential Skills for Thriving as a Remote Customer Support

To get started, browse these resume examples for customer service jobs. Some allow you to work from home 100% of the time, but some may require you to come into the office regularly or occasionally. Consider your own particular situation and work needs, and narrow your search to companies that provide the level of remote work that you need. Whether you’re a veteran customer service pro or you’re just starting out on your search, we’ve got some tips for how to land a remote customer service job.

This is especially true for remote employees because you don’t have in-person access to colleagues and managers. Working remotely requires a certain skill set on top of the skills needed for customer service roles. These skills and any previous remote work experience should be prominent on your resume and LinkedIn profile.


From there, you can build a career adapted to your strengths and interests rather than the other way around. Sky Ariella is a professional freelance writer, originally from New York. She has been featured on websites and online magazines covering topics in career, travel, and lifestyle.

  • Without the benefit of an in-person dialogue, it’s easy for a tone to seem too harsh or blunt.
  • Make sure to also help your network with any tips, advice, or referrals you can provide.
  • Their website covers everything from cool cities to flights and local meetups.
  • This newsletter is an awesome entry point to the customer service community.
  • Both and FlexJobs have a customer service category where you can find the remote customer service job that best fits your needs.
  • By familiarizing yourself with the company and its unique goals and culture, you can present yourself as an informed candidate later in the process.

It’s important to demonstrate skills such as good time management, self-motivation, problem-solving, and autonomous working, as these are essential if you work remotely without a team present. Remember to take advantage of job boards and remote-friendly career sites when searching for remote customer support jobs. Prepare well for interviews and leave an outstanding first impression that will make you stand out from other candidates.


Here’s what you need to know about what customer service professionals do, the skills required, and how you can find a customer service job. Working in a customer service job from home can be a what is remote customer service rewarding experience. You get paid to help people every day while maintaining autonomy and flexibility. Yet, just as in any position, you need support and resources to thrive in your career.

how to get a remote customer service job

It’s important to consider the standard job search websites, such as Indeed and LinkedIn. These are great starting points that list thousands of remote customer service roles. Remote work has become so common that you can now select remote or on-site work from a drop-down menu in your search. By following these tips and using job search resources like Remote Rocketship, you can find the perfect remote customer support job that fits your needs and interests. It’s also important to have a quiet place to work, like a dedicated home office.

Tips on finding the right remote customer support role

U.S. Bank is one of the top five largest commercial banks in the United States. Bancorp, U.S. Bank offers a wide array of services, including savings and checking accounts, insurance, mortgage and refinance, investing and wealth management, and loans. If you want to succeed in a work-from-home customer service position, you need to give yourself the right tools. These must-have resources range from the latest support software to an office chair that keeps you comfortable. You may have mastered clear communication with customers over the phone, but you need to foster the same dialogue within your remote team. Harvard Business Review suggests that employees actually overcommunicate when working in dispersed teams.